Loan origination system
Lead capture, KYC, documents, bureau and bank data, eligibility, underwriting, approvals, offer, agreements and disbursement.
AI lending operating system
The AI lending team your NBFC has been waiting for.
From a 2-person fintech NBFC to a 500-person co-operative — SquareNow's AI agents do the work of 50 to 60 humans. Loans, collections, audit, compliance, all in one stack.
4–6 wkstandard go-live target
99.9%production uptime SLA
<90 secmedian complete-file KYC
Published operating outcomes vary by deployment, data quality, integrations and portfolio design.
One configurable stack for
NBFCsMFIsCo-operative banksHFCsVehicle financeFintech lenders
Not another lending module. The operating layer around your book.
Use SquareNow as a complete LOS + LMS, or place it beside an existing core banking system. Product rules, people, partners, money movement and audit evidence stay connected to the same loan record.
Loan management system
Repayment schedules, accruals, charges, waivers, receipts, allocation, restructuring, foreclosure, NPA handling and closure.
Accounting and reconciliation
Double-entry events, general-ledger mapping, suspense controls, payment matching, bank reconciliation and finance-ready exports.
AI agents with human control
Automate document chasing, checklists, follow-ups, routing and monitoring while people approve exceptions and retain override authority.
Application to closure
One loan. Eight controlled hand-offs.
Every stage creates a readable decision, accountable owner and auditable event. Select a stage to inspect the operating layer.
Meet borrowers where they already transact.
Capture applications from web, branch, field agents, partners, call centres, WhatsApp or APIs. De-duplicate leads, apply consent and assign ownership before work starts.
InputsLead, channel, consent, product intent
ControlDe-duplication and eligibility gate
OutputOwned application with SLA
Useful for direct lending, sourcing partners, DSAs, BC networks and branch-led acquisition.
Turn documents and external signals into a complete file.
Extract data, validate identity, collect missing documents, run bureau and business checks, and keep source evidence beside each verified field.
InputsIdentity, income, bank and business data
ControlConfigurable verification matrix
OutputComplete KYC and credit file
India workflows can connect to approved identity, bureau, banking and document services; other markets use country-specific providers.
Encode policy without hiding judgment.
Combine eligibility rules, scorecards, cash-flow assessment, exposure limits, collateral and exceptions. Every recommendation shows which policy condition passed, failed or needs review.
InputsVerified file and credit signals
ControlVersioned policy and exception rules
OutputExplainable credit recommendation
Human underwriters can override within authority limits with reason capture and maker-checker control.
Keep sanction, documents and money movement in sequence.
Route authority-based approvals, generate offers and agreements, verify conditions precedent, initiate payment and reconcile the bank response against the loan ledger.
InputsRecommendation, authority and CPs
ControlMaker-checker and limit hierarchy
OutputBooked and reconciled disbursement
Supports single and tranche disbursement patterns with deployment-specific payment-rail adapters.
Make every balance explainable.
Generate schedules, accrue interest, apply fees and taxes, allocate receipts, manage waivers, moratoria, restructuring, foreclosure and closure with event-level auditability.
InputsTerms, calendar and transactions
ControlProduct and accounting rule set
OutputLive schedule, balances and ledger
Configure reducing balance, flat rate, bullet, interest-only and custom repayment structures.
Match the intervention to the borrower and bucket.
Prioritise queues by risk, amount, promise-to-pay and contactability. Coordinate voice, WhatsApp, SMS, call-centre and field activity with clear escalation to people.
InputsDPD, risk, contact and behaviour
ControlContact policy and escalation matrix
OutputNext-best action and owned queue
THALA focuses on multilingual early-bucket follow-up and hands sensitive or complex cases to authorised teams.
See portfolio movement before month-end.
Track AUM, disbursement, collection efficiency, PAR, DPD migration, concentration, vintage, branch and partner performance with drill-through to source transactions.
InputsLoan, ledger and operational events
ControlMetric definitions and report calendar
OutputManagement and regulatory views
Reports are configuration-led; regulatory formats and definitions are reviewed for each legal entity and market.
End cleanly, or start the next relationship with context.
Calculate payoff, complete closure checks, release collateral, issue documents and retain a complete history. Use repayment behaviour and eligibility to identify responsible renewal opportunities.
InputsBalance, obligations and behaviour
ControlClosure and offer eligibility rules
OutputClosed account or qualified renewal
Customer communication, document release and accounting closure remain tied to the same checklist.
Operational AI, not a black box
Eight agents. Specific jobs. Visible controls.
Each agent works inside policy, produces an audit trail and escalates judgment cases. Hover a task to see how the operating stack divides work.
Lead capture
Conversational qualification, consent capture, de-duplication, product matching and owner assignment.
KYC & verification
Document extraction, identity and business checks, source evidence and exception routing.
Underwriting checklist
Policy matching, scorecards, exposure tests, collateral conditions and explainable recommendations.
Disbursement orchestration
Authority routing, document readiness, payment initiation, reconciliation and borrower confirmation.
Early collections / THALA
DPD queues, voice, WhatsApp and SMS follow-up, promise tracking and human escalation.
Audit & compliance
Tamper-evident events, exception registers, evidence packs and configured reporting calendars.
HR-based field productivity / KYEHR
HR-based field-force management: attendance, route discipline, customer visits, queue completion and outlier detection.
Renewal & cross-sell
Eligibility signals, repayment behaviour, offer timing and direct hand-off to the relationship owner.
Group finance
Microfinance: JLG & SHG
Group formation, household and member records, centre meetings, qualifying-asset checks, weekly or monthly schedules and field collection.
Retail
Personal loans
Digital applications, cash-flow and bureau assessment, automated policy checks, e-agreements, rapid disbursement and early-bucket collections.
Enterprise
MSME & working capital
Business KYC, bank and tax data, turnover assessment, cash-flow underwriting, guarantors, limits and repayment monitoring.
Property-backed
Loan against property
Property and legal document checklists, valuation, technical assessment, collateral cover, tranches and document custody controls.
Housing
Home & housing loans
Applicant and co-applicant assessment, property stages, legal and technical workflows, progressive disbursement and long-tenure servicing.
Mobility
Vehicle & auto finance
Dealer sourcing, vehicle and invoice details, LTV policy, hypothecation, insurance tracking, repossession workflow and settlement.
Collateral
Gold loans
Purity, weight and valuation capture, packet and vault references, LTV monitoring, renewal, part-release and auction workflow.
Rural finance
Agriculture & rural loans
Seasonal schedules, land and activity records, group or individual structures, field verification and flexible collection cycles.
Purpose-led
Education & healthcare
Institution or provider payments, co-borrowers, staged disbursement, moratorium, purpose verification and tailored repayment plans.
Point of sale
Consumer durable finance
Merchant-assisted onboarding, SKU and invoice data, instant policy checks, subvention handling, mandates and compact schedules.
Business network
Supply-chain finance
Anchor, vendor and dealer relationships, invoice or limit-based drawdowns, utilisation, settlements and counterparty concentration.
Community
Local & community finance
Branch, member or field-led lending with configurable guarantors, local calendars, cash or digital receipts and multilingual communication.
Configured to the institution
Different lenders. Different control surfaces.
The workflow, deployment model and integration boundary change with your licence, book, channels and operating maturity.
NBFC / Digital lender
Launch fast, keep policy and operations ready for scale.
Run a multi-product direct or partner-led book with configurable acquisition, underwriting, servicing and collections. Startup NBFCs in the 0–50 crore AUM orbit — even a two-person founding team — start on the full stack from day one; larger books integrate selected modules.
- Digital and assisted journeys
- Rule and scorecard versioning
- Partner and DSA attribution
- Multi-entity portfolio views
- Automated collections queues
- Finance and compliance exports
Microfinance institution
Connect group lending, field work and portfolio quality.
Manage JLG and SHG structures, household exposure, centre activity, field productivity, qualifying-asset reporting and high-frequency collection cycles in one operational record.
- Group and member hierarchy
- Centre and meeting workflows
- Household indebtedness checks
- Field collection and receipts
- PAR and vintage views
- Multilingual borrower contact
Co-operative / Urban co-op / Bank
Modern lending beside the core banking system.
Use SquareNow for application, credit workflow, loan operations and collections while the core remains authoritative for customer, deposit or general-ledger domains according to the integration design.
- Member and customer mapping
- Core banking API or file adapters
- Maker-checker hierarchies
- Branch and committee approvals
- Parallel-run migration discipline
- Reconciliation and audit evidence
Housing finance company
Orchestrate a long, document-heavy secured journey.
Coordinate applicant, property, valuation, legal, technical, sanction, conditions, tranches and servicing without losing the evidence behind each approval and release.
- Co-applicant and income assessment
- Property document checklists
- Legal and technical review
- Stage-based disbursement
- Insurance and collateral tracking
- Long-tenure loan servicing
Auto / Commercial vehicle finance
Connect dealer sourcing to asset-backed servicing.
Control dealer and borrower onboarding, LTV, asset data, hypothecation, disbursement, insurance, delinquency and repossession events with a complete loan and asset trail.
- Dealer and channel management
- Invoice, vehicle and VIN capture
- LTV and asset policy
- Hypothecation and insurance
- Field collections
- Repossession and settlement
Local / Community finance provider
Bring local lending discipline onto a digital record.
Configure branch or field-led applications, guarantors, local repayment calendars, cash and digital receipts, maker-checker approvals and multilingual customer communication.
- Simple assisted onboarding
- Guarantor and group structures
- Flexible local calendars
- Cash-control and receipt trail
- Branch-level portfolio views
- Local-language communication
Start where you are
Built for the 0–50 crore AUM orbit first.
Startup NBFCs and first-book lenders get the support first, not last. Even a two-person founding team can originate, service and collect on SquareNow from day one — and anyone who wants to use the application can, without a technology team. It is meant to be easy.
Startup NBFCs, supported first
Lenders in the 0–50 crore AUM orbit start on pre-configured products, journeys and reports — the same stack later carries the book to 5,000+ crore without re-platforming.
Runs on a two-person founding team
Guided workflows, WhatsApp-first borrower journeys and AI agents cover the operations floor you don't have yet. Two founders can run origination, servicing and collections end to end.
RBI-ready, complete records
RBI Digital Lending Guidelines-aligned workflows from the first loan, with co-applicant, co-borrower and guarantor maintenance, household exposure and audit evidence built in.
Open integration layer
Connect the data. Keep the decision trace.
API, webhook, file and adapter patterns connect borrower channels, verification services, payment rails and core systems. Each deployment defines ownership, sync direction, retries and reconciliation.
Acquire & verify
Country and provider-specific data sources
Web, mobile, branch, WhatsApp
Identity, KYC and e-sign
Credit bureau and fraud signals
Bank, tax and business data
Property, vehicle and collateral
SquareNow intelligence
One controlled operational and decision layer
Application and customer record
Policy, scorecard and workflow
Loan schedule and sub-ledger
AI agent and human work queues
Audit, consent and evidence
Move & account
Enterprise, banking and communication endpoints
Core banking and general ledger
Bank, payment and mobile-money rails
Mandates and payment collection
CRM, ERP, BI and data warehouse
Voice, SMS, email and messaging
Integration principle
Specific connector availability, performance and certification depend on the institution, provider, market and commercial scope. SquareNow does not imply access to third-party data without the required customer consent and provider agreement.
India-built, region-ready
Local rules. Shared lending discipline.
Use a common product and operating core while adapting identity, language, currency, calendars, payment rails, data residency and reporting to each country.
IN
India
Designed around Indian NBFC, MFI, co-operative and digital-lending operations, with deployment options and controls aligned to the institution's regulated model.
- RBI digital-lending workflow controls
- Scale-based and NBFC-MFI reporting configurations
- India payment and banking adapter patterns
- AWS Mumbai data-residency option
AS
South & Southeast Asia
Configure multi-entity portfolios for fast-growing digital, consumer, SME, rural and secured lenders with market-specific service providers.
- Local identity and credit-bureau adapters
- Multi-currency, tax and holiday calendars
- Bank, wallet and payment-rail integrations
- Local language and communication templates
AF
Africa
Support bank, MFI, SACCO, payroll, asset and mobile-first lenders through configurable channels, collections and core integration boundaries.
- Mobile-money and bank-rail patterns
- Group, community and agent-led operations
- Multi-country entity and portfolio views
- Country-specific hosting and reporting review
Regulatory coverage is deployment-specific. Country expansion requires legal, security, data-residency and integration review; platform configuration is not legal advice or automatic certification.
Control by design
Readable by operators. Defensible to auditors.
Security, consent, accounting and compliance controls sit inside the transaction path so teams can inspect what happened, who acted and which rule applied.
Role and authority controls
Role-based access, maker-checker actions, approval limits, branch and entity boundaries, session controls and operator attribution.
Consent and audit trail
Purpose-aware consent records, document provenance, policy versions, decision evidence, exception reasons and event history.
Protection and residency
Encryption in transit and at rest, environment separation, backups, retention controls and deployment-specific residency architecture.
Accounting integrity
Event-driven sub-ledger, configurable GL mapping, suspense monitoring, immutable postings and controlled reversals or adjustments.
SLA and exception ownership
Queues, ageing, escalation, workload, turnaround and unresolved-exception views for branch, partner and central teams.
Security programme
Deployment security review, logging, vulnerability management and business-continuity controls. SOC 2 and ISO 27001 programmes are stated as in progress for 2026, not as completed certifications.
Published deployment outcomes
Go live4–6 wkstandard configured rollout target
Early bucket60–70%handled by THALA without a human
Complete file<90 secpublished median KYC turnaround
Operations50–60×published human-supervision leverage
Outcomes published by SquareNow from production deployments. They vary by workflow scope, product, portfolio, customer response, data completeness and third-party service performance.
Implementation
Configure. Prove. Migrate. Scale.
A standard first-product rollout targets four to six weeks. Core replacement, historical migration, multi-entity architecture and parallel runs receive a separate plan.
Operating blueprint
Map product, policy, roles, documents, accounting events, reports, integrations and ownership. Define measurable acceptance criteria.
Configure & connect
Set up journeys, rules, schedules, queues, templates, access and priority integrations in a controlled environment.
Prove end to end
Test real scenarios from application to accounting and collection, including exceptions, reversals, failures and reconciliation.
Go live & expand
Migrate agreed data, train operators, monitor daily controls and add products, branches, partners or countries in planned waves.
Lending system FAQ
Answers before the demo.
What is the difference between a LOS and an LMS?
A loan origination system manages the journey from lead and application through KYC, underwriting, approval and disbursement. A loan management system services the live loan through schedules, interest, charges, payments, accounting, delinquency, collections and closure. SquareNow connects both in one operating system.
Which lenders can use SquareNow?
SquareNow is designed for NBFCs, MFIs, co-operative banks, urban co-operative banks, housing finance companies, vehicle financiers, fintech lenders, Section 8 lenders, business correspondents and other financial institutions. The configuration and deployment boundary depend on each institution's legal and operating model.
Can a startup NBFC with a small team use SquareNow?
Yes. SquareNow is built for the 0–50 crore AUM orbit first: startup NBFCs and first-book lenders start on pre-configured products, RBI Digital Lending Guidelines-aligned workflows, and co-applicant, co-borrower and guarantor maintenance from the first loan. Even a two-person founding team can run origination, servicing and collections end to end — the AI agents cover the operations floor, and the same stack scales as the book grows. Anyone who wants to use the application can; no technology team is required.
Can SquareNow integrate with a core banking system?
Yes. SquareNow can operate as a lending engine beside a core banking system and connect through APIs, files, webhooks or custom adapters. The architecture defines which system owns customer, account, schedule, transaction and general-ledger data, plus how failures and reconciliation are handled.
Does SquareNow support markets outside India?
SquareNow supports configurable products, currencies, languages, identity workflows, calendars, payment rails and reporting for expansion across Asia and Africa. Each country rollout requires a deployment-specific compliance, security, data-residency and integration review.
Which loan products are supported?
Supported configurations include microfinance JLG and SHG, personal, MSME, loan against property, housing, vehicle, gold, agriculture, education, healthcare, consumer durable, supply-chain and local community finance products. Terms, schedules, charges, collateral and workflows are configured per product.
Can SquareNow support both digital and field operations?
Yes. Applications can enter through digital, branch, partner or field-assisted journeys. Work queues, visits, receipts, customer communication and escalation can be coordinated across central and distributed teams, subject to the final channel and device design.
How does AI participate in credit decisions?
AI agents can extract information, run checklists, surface policy matches, recommend actions and route exceptions. The credit policy, approval authority, override rights and human-review thresholds remain configurable and visible. SquareNow is designed to support controlled decisioning, not unexplained autonomous lending.
Is there a free loan origination system option?
SquareNow is not an open-source or free loan origination system — but evaluating it is free: a guided walkthrough, a demo scripted on your own products and a configuration blueprint cost nothing. Entry pricing is sized for small books and scales with AUM, which typically lands below the real cost of running a "free" LOS once hosting, security, compliance reporting and maintenance engineering are counted.
What is loan maintenance and does SquareNow handle it?
Loan maintenance — also called loan servicing — is everything that keeps a live loan correct: repayment schedules, interest accrual, charges and taxes, receipt allocation, restructuring, moratoria, foreclosure, NPA handling and closure. SquareNow's loan management system performs loan maintenance with event-level accounting and a tamper-evident audit trail.
What makes SquareNow an AI-based loan management system?
Eight operational AI agents work inside the platform — lead capture, KYC and verification, underwriting checklists, disbursement orchestration, early-bucket collections, audit and compliance, field productivity and renewals. They automate repeatable lending operations while people keep approval authority, overrides and exception control, which is what makes SquareNow an innovative AI-based loan management system rather than a black box.
Does SquareNow include HR-based field-force management?
Yes. KYEHR, SquareNow's HR-based field productivity module, connects attendance, route discipline, customer-visit completion and collection outcomes to operational ownership — so field teams, branch managers and HR see the same verified activity record.
How long does implementation take?
SquareNow goes live by configuration, not custom code. Small institutions can go live in 7–15 days, mid-market deployments in about 30 days (the standard 4–6 week target), and enterprise rollouts with migration, core banking integration and parallel runs in 45–90 days. The implementation plan states scope, data ownership, acceptance tests and operational readiness.
See your portfolio in the workflow
Bring the next 90 days. We’ll map the operating system around them.
Share your institution type, AUM band, countries, products, channels, current systems and the first operating problem you need to remove.
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