SquareNow for MFIs scaling past Excel
If you run an MFI between ₹20 Cr and ₹300 Cr AUM, the moment you cross 60 field officers your operating model breaks in the same way every other MFI’s does. WhatsApp groups multiply faster than your audit trail. Centre meeting attendance lives in 8 different notebooks. Internal audit becomes a quarterly emergency.
SquareNow plus KYEHR is the platform we built for that wall.
Built for the way MFIs actually operate
Joint-liability group lending. JLG, centre meetings, group sanction discipline, attendance tracking, group disbursement controls. Built in, not added on.
Field-first design. The mobile app for field officers works offline, syncs when reception comes back, and captures voice notes in 8 Indian languages. Designed for a 25-year-old officer on a budget Android phone.
Centre meeting workflow. Schedule, attendance, repayment collection, defaulter tracking, and on-the-ground re-sanction — all from one screen the officer uses in the meeting itself.
KYEHR for field productivity. Attendance, route adherence, customer-visit completion, productivity scoring. Branch managers see the outliers — over-performers and strugglers — without manual reporting.
Compliance for the MFI regulatory layer
Reports map to MFIN and Sa-Dhan templates. RBI’s regulatory framework for NBFC-MFIs. Customer protection norms (the indebtedness cap, the household income disclosure, the cooling-off period). Pre-built, not assembled.
The auditor’s standard list (90+ reports for MFIs) maps to the SquareNow reporting layer without manual rework.
What changes after deployment
| Lever | Before | After (target ranges) |
|---|---|---|
| Centre meeting close cycle | 30 to 60 minutes | Under 15 minutes |
| Field officer time on paperwork | 30 to 40 per cent of day | Under 15 per cent |
| Audit prep cycle (per quarter) | 3 weeks of fire drill | Standing, ready |
| Default early-warning detection | After 30 dpd | At 7 dpd via behavioural patterns |
These are working ranges from MFI customers we have spoken with, not Kapiital-specific guarantees. We will show you the assumption math on a call.
What you need to bring
Your loan products and your group lending policy. A list of branches and field officers. Your MFIN or Sa-Dhan reporting templates. One executive sponsor.
We bring the implementation team, the field-officer training playbook, and a 90-day plan that has been refined across multiple MFI deployments.
Common questions
Do you support disbursement to a group account? Yes. Group disbursement, member-level recovery tracking, and group restructuring are built in.
Can KYEHR run without SquareNow? Yes, but the value compounds when both run together. Most MFIs deploy them as a package.
What about RBI’s qualifying asset definition for NBFC-MFIs? Pre-built reports cover the qualifying asset ratio, the income-bracket disclosure, and the household indebtedness checks.